I lost my resources!

If you lost coins, please try to remember if you could have spent them on boosting some craft or speeding up a trip. The game doesn’t provid...

I didn't get my purchase!

Sometimes it takes time for your purchase to appear on your account. If after restarting the game the items you bought didn’t appear in your...

VIP zone and VIP status. Why can't I get into the VIP zone anymore?

The previously closed area at the Gas Station is ready to open its doors for the customers of our game store! From now on, next to the "Inbo...

I lost my purchases after death!

As a result of the death of a character, you only lose their inventory. There is a chance that the corpse will remain at the same place, and...

I've made purchases before, why don't I have a VIP status now?

The VIP status system starts functioning only from the moment the VIP zone opens its doors. Unfortunately, due to technical limitations, thi...

Can I buy coins or packs outside the game?

Some websites offer you to buy some game currency or packs for real money. Such websites and people ask for private account data to get acce...

I can't proceed with the purchase / Zero prices in the game store

Since all purchases are handled by the app store from which the game was downloaded, store malfunctions may affect the availability of in-ga...

How do I find the order ID?

On Android:A transaction number looks like this: GPA.1234-1234-1234-12345. You can find it in the receipt you received from Google via email...

How can I get a refund?

If, for example, you did not receive a purchase or if you've lost progress with paid resources on it, then please contact our support, we ca...

Why can't I receive energy for watching ads?

Right now, the reward system for ads is in the testing phase and that’s why rewards don’t always appear.