How do I connect my account to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store?

The account usually gets automatically connected to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store when you first enter the ...

I lost my progress. What shall I do?

If your account was connected, your progress can be restored. If the game didn’t suggest doing this while loading, go to settings and tap on...

How do I move progress to a new device?

In order to move your progress to another device, follow the instructions for your OS.  iOS:1. Make sure that your game account is...

I tap "Connect" (the left one of the two buttons) and nothing happens

Please make sure that you have the latest versions of Google Play Store and Google Play Games (Huawei AppGallery/Samsung Galaxy Store). If u...

Endless waiting during progress restoration

If after tapping "Restore" the game loads, but the process of loading the saves takes too much time, write to us and send us a screenshot of...

New "Connect" button in the game settings / What exactly is Kefir ID?

The service Kefir ID is already available and designed to synchronize your progress between devices. Whether you play on iOS and Android pla...

Account bind error

If, while trying to link your account to Google Play Games or Game Center, you are seeing the message that another account is already connec...

I've tried to connect my progress, but the game suggests restoring some progress

It means that your Google Play account is already connected to a game account. In order to protect yourself from losing the current progress...

How do I start over?

In order to remove your current progress and start over on Android:1. Tap on "Disconnect" (the left one of the two buttons) to disconnect yo...

Why does the game require access to my device's storage?

The reason the game needs access to your device's storage specifically is for keeping the saves. Without that, each time you restart the app...

How do I find my user ID?

You can find your user ID by tapping on the bottom left corner of the game settings window. Tapping the button "Copy UID", allows you to sav...

How do I disable\enable push-notifications?

Push-notifications allow the game to send you messages while you are not playing the game. For example, a message saying that your character...

How can I access, update or delete my personal data?

To access and update your Personal Data please contact us via email at privacy@kefirgames.com. You can request complete deletion of data in ...

How do I save and protect my progress?

The following tips will help you keep your progress safe:  1. Make sure to agree to connect the game to Google Play/Game Center/Hu...

GDPR request

To fully comply with this request, means the permanent closure and deletion of the game data. This includes all in-game currency and objects...

What is this free gift in the game settings? / I can't connect the game to Kefir ID / The game says my progress will be lost

You can read more about Kefir ID in this articleBy linking together your progress and Kefir ID you’ll get a small gift. This way of connecti...

Can't connect my Twitch account! / How do I get Twitch drops?

There are currently no such offers in the game, so you may not be able to connect your progress to Twitch. Latest news is always available o...