Please try the following steps:
- Check if the Internet connection you are using is fast and stable. You can update your Internet connection by enabling airplane mode and disabling it again.
- Close the game through the task manager and then restart it.
- Make sure that your device has enough free space (at least 600 MB). Go to settings – Storage and check how much free space there is on your device. Then delete the files you don’t need in case you don’t have enough space.
If your device meets all of these requirements, but the loading problem still occurs, please contact us. In order to be able to address this issue more efficiently we are asking you to specify the following information:
1. The device model and OS version.
2. Your User ID.
3. The description of your actions before the problem appeared.
- Check if the Internet connection you are using is fast and stable. You can update your Internet connection by enabling airplane mode and disabling it again.
- Close the game through the task manager and then restart it.
- Make sure that your device has enough free space (at least 600 MB). Go to settings – Storage and check how much free space there is on your device. Then delete the files you don’t need in case you don’t have enough space.
If your device meets all of these requirements, but the loading problem still occurs, please contact us. In order to be able to address this issue more efficiently we are asking you to specify the following information:
1. The device model and OS version.
2. Your User ID.
3. The description of your actions before the problem appeared.