I lost my resources!

If you lost your coins, please try to remember if you could have spent them on something. For example, on speeding up your travels or buying...

I didn't get my purchase!

Sometimes it takes time for your purchase to appear on your account.If after restarting the game the items you bought didn’t appear in your ...

I lost my purchases after death!

Frostborn is a game on surviving in a harsh northern world. According to the game rules, any items your character has may be lost when it di...

Can I buy coins or packs outside the game?

You can find some websites or ads offering you to buy some game currency or packs for real money. Such websites and people usually ask for p...

I can't proceed with the purchase.

If you have problems with payments in the app on Android, please contact Google Play support.In case you face issues when completing purchas...

How do I find the order ID?

On Android, a transaction number looks like this: GPA.1234-1234-1234-12345. You can find it in the receipt you received from Google via emai...

How can I get a refund?

When you have refund issues, please contact the corresponding support service:For Apple devices (iOS):You can find a detailed guidance note ...