The game won't load

Please try the following steps: - Check if the Internet connection you are using is fast and stable. You can update your Internet connecti...

What are the minimum requirements?

For the Android OS one needs Android 5.1 or later and 4 GB of RAM. For stable performance on iOS one needs OS version 12 or later.

The game crashes

The game must have not enough RAM on your device. The following steps may help you:- Try to free device’s RAM. To do this, close all the app...

The game lags

If you faced issues of game lagging, first check the quality of your internet (especially if you are in a potential poor reception area- for...

I found a bug. Where can I report it?

Inform us on the bug using the “Support” option.Please, describe the actions that led to it in details in your message.

I am asked to pay for a game update!

The game and its updates are free. If you are asked to pay for installing the game and downloading its updates, please reenter Play Market/G...

When I download or update the game via Play Market, I get an error message

If you can’t install or update the app from Google Play Market, try following these steps:1. Make sure that the device has enough free space...

I have the latest game version, but as the game loads it tells me that there's an update available.

Usually, you just have to wait a while and try to update the game later. This solution works both for iOS and Android. If you play the game ...

The quick-select class panel keeps disappearing

The panel opens by long-pressing, not tapping quickly, just like the emote list.

The construction button is missing/not working

If you are a new player and you do not have the build button available in the main UI, make sure you have completed the first act of Immorta...