Troubleshooting
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I’ve found an in-game bug. Who should I inform about it?
Please submit your message at the form or tell us about the bug in an email to support@grimsoulgame.com, detailing the circumstances and gam...
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Installing or updating the game through Play Market leads to an error message with the code XXX
If you can’t install or update this application through Google Play Market, try the following steps:Make sure you have enough memory on your...
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I am getting an "internal error". What does that mean?
This error occurs if your save file has been corrupted. There are many reasons why this may occur, so if you have encountered this error, pl...
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I am getting a "connection error". What should I do?
If you receive this error, then the speed of your internet connection is likely not fast enough to run the game. Please try using a VPN and ...
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The game keeps freezing. What should I do?
Please try lowering your graphics settings in the game. This will help you avoid lag in the game for moreseamless gameplay. In addition, we ...
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