We recommend following these steps:
- Clear the cache of the Play Store (Google Play, GetApps, Samsung Galaxy Store, AppGallery)
- If the above doesn’t resolve the issue, you need to disable auto-update at Play Store
How do I disable auto-updates on Android?
- Open the Google Play Store app on your Android device.
- Select Menu.
- Select Settings.
- Select Auto-update Apps.
- Select Don't auto-update apps, and select Done.
Find out more here: GetApps Samsung Galaxy Store AppGallery
- Connect the game to Kefir ID (if you haven't done that yet)
- Delete the current version of the game
- Download the game from Google Play or any platform you would like to continue playing from
- Restore your progress using the same Kefir ID
If the suggested steps didn’t help you solve the problem, please, contact Play Store support: https://support.google.com/googleplay/gethelp