How can we help you?

Where and why can I get armor sets for the Headhunting event? / The event packs only list a jacket, will I get just the jacket or the whole set?

How to cut off the She-Predator's arm? And why do you need a ghillie suit in a fight with her?

Pursuit of Luck

How can I upgrade floor and walls?

I locked myself in the base! / How to remove a wall?

How to light the campfire? / I can’t light the melting furnace!

I can't take rewards from the Survivor's Path menu, the button is not active!

Survivor's Path and its Premium access

How to get inside the abandoned factory and settlement?

Drone, new resources and the Transport Hub

Where to get a drone? / How to get inside the Transport Hub?

I do not understand what to do in the Transport Hub

I can't connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work!

Can't finalize the substation! / I can't get electricity to the substation!

I can't place a workbench in the settlement!

What "seasons" are and how do I take part in them?

How much time is left until the end of the season? / When will the new season start?

Events

I lost my resources!

I didn't get my purchase!

VIP zone and VIP status. Why can't I get into the VIP zone anymore?

How do I connect my account to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store?

I lost my progress. What shall I do?

How do I move progress to a new device?

Bonuses from ads are not available in the game!

The game doesn't load

What are the minimum requirements?

I didn't receive backpack or chopper skin

How do I stop the horde approaching my base?

How to get tungsten?

I did not have time to get all the rewards of the Fair!

I got a new level of reputation at the Fair, but I did not get a coupon!

I don't understand how to catch turkeys

Can't feed the dogs!

I crossed the dogs, but got a new dog of the same rank as its parents!

I raised a puppy, but his rank did not increase!

Laboratory

New perks / (anti-)threats system

The laboratory is just too hard! / I don't understand how to get through some section of the laboratory...

I'm level 30, but I have no convoy event / no access to the crater

I want to play with other survivors, what should I do?

How to get out of the crater?

My chopper is missing!

How to refuel / to use my chopper?

I can't fill the chopper with gasoline!

Why did the threat timer disappear?

I have no raiders / no raiders anymore

I can't find a special enemy / rusty engine for the raider’s quest!

What is a bunker?

How do I find access cards for bunkers?

How do I find the Bunker Alpha password?

How do I get to Blackport PD?

Conveyors at the police station

How do I open cells at the police station?

How do I customize weapons?

Where do I find resources for weapon modification?

I can't learn a blueprint for modification in my inventory. Why?

When's the next update?

I have ideas for the next update, where can I send them?

The update has already been released on other platforms, why not on my device?

How to contact us?