How can we help you?

I can't complete the task on the highway!

The task to "craft aluminum wiring" doesn’t count!

I can no longer find a corpse from my character in my base!

Forlorn Fair… is back

I got a new level of reputation at the Fair, but I did not get a coupon!

I did not have time to get all the rewards of the Fair!

Survivor's Path and its Premium access

I can't take rewards from the Survivor's Path menu, the button is not active!

How to get inside the abandoned factory and settlement?

Drone, new resources and the Transport Hub

Where to get a drone? / How to get inside the Transport Hub?

I do not understand what to do in the Transport Hub

I can't connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work!

Can't finalize the substation! / I can't get electricity to the substation!

I can't place a workbench in the settlement!

What "seasons" are and how do I take part in them?

How much time is left until the end of the season? / When will the new season start?

Events

I crossed the dogs, but got a new dog of the same rank as its parents!

I raised a puppy, but his rank did not increase!

Rottweilers and the dogs purchased from the in-game store, will they definitely have the "True Friend" trait?

I built the generator in the wrong place; I can't move it or create a new one!

Game interface

What if my character dies?

I didn't receive backpack or chopper skin

How do I stop the horde approaching my base?

How to get tungsten?

How do I connect my account to Google Play/Game Center/Huawei AppGallery/Amazon Appstore/Samsung Galaxy Store?

I lost my progress. What shall I do?

How do I move progress to a new device?

Laboratory

New perks / (anti-)threats system

The laboratory is just too hard! / I don't understand how to get through some section of the laboratory...

I'm level 30, but I have no convoy event / no access to the crater

I want to play with other survivors, what should I do?

How to get out of the crater?

I lost my resources!

I didn't get my purchase!

VIP zone and VIP status. Why can't I get into the VIP zone anymore?

I found a bug. Where can I report it?

The game doesn't load

What are the minimum requirements?

My chopper is missing!

How to refuel / to use my chopper?

I can't fill the chopper with gasoline!

I have no raiders / no raiders anymore

How do I summon raiders?

I can't find a special enemy / rusty engine for the raider’s quest!

What is a bunker?

How do I find access cards for bunkers?

How do I find the Bunker Alpha password?

How do I get to Blackport PD?

Conveyors at the police station

How do I open cells at the police station?

How do I customize weapons?

Where do I find resources for weapon modification?

I can't learn a blueprint for modification in my inventory. Why?

When's the next update?

I have ideas for the next update, where can I send them?

The update has already been released on other platforms, why not on my device?

How to contact us?