Hi, how can we help you?

I did not have time to get all the rewards of the Fair! / When is the next Fair?

I got a new level of reputation at the Fair, but I did not get a coupon!

I don’t see the text of the task in the sidebar, only the title!

What is this free gift in the game settings? / I can't connect the game to Kefir ID / The game says my progress will be lost

How do I get my rewards for completing the arena?

Drone, new resources and the Transport Hub

Where to get a drone? / How to get inside the Transport Hub?

I do not understand what to do in the Transport Hub

I can't connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work!

Can't finalize the substation! / I can't get electricity to the substation!

I don't have the right mercenary to start the expedition!

What "seasons" are and how do I take part in them?

Can't start Act 3! / When will Act 3 start?

Trouble completing Act 1 quests

What's the aim of the game?

Game interface

What if my character dies?

I didn't receive backpack or chopper skin

How do I stop the horde approaching my base?

I was attacked by the Big One. What can I do?

How do I connect my account to Google Play/Game Center/Huawei App Gallery/Amazon Appstore/Samsung Galaxy Store?

I lost my progress. What shall I do?

How do I move progress to a new device?

Laboratory

New perks / (anti-)threats system

The laboratory is just too hard! / I don't understand how to get through some section of the laboratory...

I want to play with other survivors, what should I do?

How can I find out the name of my server or change the server?

How to get out of the crater?

I lost my resources!

I didn't get my purchase!

I lost my purchases after death!

I found a bug. Where can I report it?

The game doesn't load

What are the minimum requirements?

My chopper is missing!

How to refuel / to use my chopper?

How do I increase capacity of my chopper?

I have no raiders / no raiders anymore

How do I summon raiders?

I can't find a special enemy / rusty engine for the raider’s quest!

What is a bunker?

How do I find access cards for bunkers?

How do I find the Bunker Alpha password?

How do I get to Blackport PD?

Conveyors at the police station

How do I open cells at the police station?

I have got a puppy in a box, but I cannot place it on my base

How do I build the shelter for the puppy?

How do I bring my dog with me to other locations?

How do I customize weapons?

Where do I find resources for weapon modification?

I can't learn a blueprint for modification in my inventory. Why?

When's the next update?

I have ideas for the next update, where can I send them?

The update has already been released on other platforms, why not on my device?

How to contact us?