I lost my progress. What shall I do?
💾 My Account
The game doesn't load
🔧 Troubleshooting
How to get or improve the "Burglar" skill?
❔ General Questions
How do I move progress to a new device?
How do I start over?
When's the next update?
💡 Updates and Suggestions
What is Genesis? How can I get Genesis Collection currency?
How can I increase my cold resistance?
What is the Repair Workbench? How do I use it?
More
How can I upgrade floor and walls?
I locked myself in my base! / How can I remove a wall?
How do I light the campfire? / I can’t light the melting furnace!
I updated the game, but there are no new locations on the map!
What is an Island Region?
How to get to the islands?
Why do I have multiple tasks to visit different locations on the global map, but only one location is highlighted?
I can't take rewards from the Survivor's Path menu, the button is not active!
Survivor's Path and its Premium access
I can't connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work!
Can't finalize the substation! / I can't get electricity to the substation!
I can't place a workbench in the settlement!
What "seasons" are and how do I take part in them?
How much time is left until the end of the season? / When will the new season start?
Events
I lost my resources!
I didn't get my purchase!
VIP zone and VIP status. Why can't I get into the VIP zone anymore?
How do I connect my account to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store?
Bonuses from ads are not available in the game!
What are the minimum requirements?
I didn't receive backpack or chopper skin
How do I stop the horde approaching my base?
How to get tungsten?
Can't feed the dogs!
I crossed the dogs, but got a new dog of the same rank as its parents!
I raised a puppy, but his rank did not increase!
New perks / (anti-)threats system
The laboratory is just too hard! / I don't understand how to get through some section of the laboratory...
My character's corpse no longer spawns in the lab!
I'm level 30, but I have no convoy event / no access to the Crater
I want to play with other survivors, what should I do?
How to get out of the Crater?
My chopper is missing!
How to refuel / to use my chopper?
I can't fill the chopper with gasoline!
Why did the threat timer disappear?
I have no raiders / no raiders anymore
I can't find a special enemy / rusty engine for the raider’s quest!
What is a bunker?
How do I find access cards for bunkers?
How do I find the Bunker Alpha password?
How do I get to Blackport PD?
Conveyors at the police station
How do I open cells at the police station?
How do I customize weapons?
Where do I find resources for weapon modification?
I can't learn a blueprint for modification in my inventory. Why?
I have ideas for the next update, where can I send them?
The update has already been released on other platforms, why not on my device?
How to contact us?
