How can we help you?

What is Genesis? How can I get Genesis Collection currency?

How can I increase my cold resistance?

What is the Repair Workbench? How do I use it?

How can I upgrade floor and walls?

I locked myself in my base! / How can I remove a wall?

How do I light the campfire? / I can’t light the melting furnace!

Why do I have multiple tasks to visit different locations on the global map, but only one location is highlighted?

I can't take rewards from the Survivor's Path menu, the button is not active!

Survivor's Path and its Premium access

Drone, new resources and the Transport Hub

Where to get a drone? / How to get inside the Transport Hub?

I do not understand what to do in the Transport Hub

I can't connect my workbenches in the settlement to the generator! / Benches in the settlement don’t work!

Can't finalize the substation! / I can't get electricity to the substation!

I can't place a workbench in the settlement!

What "seasons" are and how do I take part in them?

How much time is left until the end of the season? / When will the new season start?

Events

I lost my resources!

I didn't get my purchase!

VIP zone and VIP status. Why can't I get into the VIP zone anymore?

How do I connect my account to Google Play/Game Center/Huawei AppGallery/Samsung Galaxy Store?

I lost my progress. What shall I do?

How do I move progress to a new device?

Bonuses from ads are not available in the game!

The game doesn't load

What are the minimum requirements?

I didn't receive backpack or chopper skin

How do I stop the horde approaching my base?

How to get tungsten?

Can't feed the dogs!

I crossed the dogs, but got a new dog of the same rank as its parents!

I raised a puppy, but his rank did not increase!

Laboratory

New perks / (anti-)threats system

The laboratory is just too hard! / I don't understand how to get through some section of the laboratory...

I'm level 30, but I have no convoy event / no access to the Crater

I want to play with other survivors, what should I do?

How to get out of the Crater?

My chopper is missing!

How to refuel / to use my chopper?

I can't fill the chopper with gasoline!

Why did the threat timer disappear?

I have no raiders / no raiders anymore

I can't find a special enemy / rusty engine for the raider’s quest!

What is a bunker?

How do I find access cards for bunkers?

How do I find the Bunker Alpha password?

How do I get to Blackport PD?

Conveyors at the police station

How do I open cells at the police station?

How do I customize weapons?

Where do I find resources for weapon modification?

I can't learn a blueprint for modification in my inventory. Why?

When's the next update?

I have ideas for the next update, where can I send them?

The update has already been released on other platforms, why not on my device?

How to contact us?