I found a bug. Where can I report it?
Please, inform us on the bug and describe the actions that led to it in details.
The game doesn't load
Check if the internet connection you are using is fast and stable. You can update your internet connection by enabling airplane mode and dis...
How to activate Twitch Drops?
Survivors, we are happy to see that you support our partners on Twitch, but some of you encounter difficulties in receiving rewards through ...
The game crashes
The game must have not enough RAM on your device. The following steps may help you:Try to free device’s RAM. To do this close all the apps y...
Why do I have to pay for updating the game?
The game and its updates are free. If you are asked to pay for installing the game and downloading its updates, please reenter Play Market/G...
What are the minimum requirements?
For the Android OS one needs Android 5.1 or later and 3 GB of RAM. For stable performance on iOS one needs OS version 10 or later. &nbs...
When I download or update the game via Play Store, I get an error
If you can’t install or update the app from Google Play Store, try following these steps:1. Make sure that the device has enough free space....
I have the latest game version, but as the game loads it tells me that there's an update available
Try going to the application store on your device and download the update right from there. Most often in order to solve this problem on any...
I can't travel to my base from the global map
You probably entered a location after its timer expired, to leave the zone you first need to move to any other location on the map, and only...
My character is stuck and cannot move!
Just try restarting the game, your character will sooner or later appear on the global map, and not on the location itself (this can take se...
My survivor died, though he was alive when I closed the game last time
If you decided to abandon your survivor in the middle of the fight, it is possible that your character took a few hits and died.
I don't have 60 FPS mode in game settings
If your device doesn’t currently have this feature, it is possible that it will appear in the future. We’re constantly working on adding new...