💾 My Account
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How do I connect my account to Google Play/Game Center/Huawei App Gallery/Amazon Appstore/Samsung Galaxy Store?
The account usually gets automatically connected to Google Play/Game Center/Huawei App Gallery/Amazon Appstore/Samsung Galaxy Store when yo...
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I lost my progress. What shall I do?
If your account was connected, your progress can be restored. If the game didn’t suggest doing this while loading, go to settings and tap on...
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How do I move progress to a new device?
In order to move your progress to another device, follow the instructions for your OS. iOS:1. Make sure that your game account is conne...
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I tap "Connect" (the left one of the two buttons) and nothing happens
Please make sure that you have the latest versions of Google Play Store and Google Play Games (Huawei App Gallery/Amazon Appstore/Samsung Ga...
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Endless waiting during progress restoration
If after tapping "Restore" the game loads, but the process of loading the saves takes too much time, write to us and send us a screenshot of...
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New "Connect" button in the game settings / What exactly is Kefir ID?
The service Kefir ID is already available and designed to synchronize your progress between devices. Whether you play on iOS and Android pla...
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Account bind error
If, while trying to link your account to Google Play Games or Game Center, you are seeing the message that another account is already connec...
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I've tried to connect my progress, but the game suggests restoring some progress
It means that your Google Play account is already connected to a game account. In order to protect yourself from losing the current progress...
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How do I start over?
In order to remove your current progress and start over on Android:1. Tap on "disconnect" (the left one of the two buttons) to disconnect yo...
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Why does the game require access to my device's storage?
The reason the game needs access to your device's storage specifically is for keeping the saves. Without that, each time you restart the gam...
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How do I find my user ID?
You can find your user ID by tapping on the bottom left corner of the game settings window. Tapping the button "Copy UID", allows you to sav...
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How do I disable\enable push-notifications?
Push-notifications allow the game to send you messages while you are not playing the game. For example, a message saying that your character...
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How can I access, update or delete my personal data?
To access, update or request deletion of your Personal Data please contact us via email at privacy@kefirgames.com. Personal Da...
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How do I save and protect my progress?
The following tips will help you keep your progress safe: 1. Make sure to agree to connect the game to Google Play/Game Center/Huawei...
Sections
- 📰 What's new?
- 🛣 Survivor’s Path
- 🛰 Transport hub and drones
- 🏘 New settlement
- 📆 Seasons, Events and Premium access
- 🐕 Dogs
- ▶️ Getting Started
- ❔ General Questions
- 💾 My Account
- 🚤 Port
- 👨👩👧👦 Multiplayer
- 💰 Payments and Resources
- 🔧 Troubleshooting
- 🏍 Chopper
- 💣 Raids
- 🚧 Bunkers
- 👮♂️ Blackport PD
- 🔫 Weapon customization
- 💡 Updates and Suggestions
- 💬 How to Contact Us